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Delivery & Returns

 

Delivery Fees

UK 

  • Orders of £20 and over     -     FREE DELIVERY
  • Orders under £20              -     £2.99 delivery charge

Ireland

  • Orders of £20 and over     -     FREE DELIVERY
  • Orders under £20              -     £2.99 delivery charge

Europe and the rest of world  -     £25.99 delivery charge

 

When will my order ship?

COVID 19 AFFECTING DELIVERY TIMES

The current situation is having an impact on the sorting and delivery services of both Royal Mail in the UK and An Post in Ireland. Many customers are reporting that it is taking 5 or 6 working days to receive their order after it has been dispatched. In some cases, it has taken up to 8 - 10 working days for the postal service to deliver orders. But they always do arrive! Unfortunately this is completely out of our control and it is an ever evolving situation. We do ask you to keep these extended delivery times in mind before you place an order. Love to you all and stay safe. X

 

Packaging
Every effort is made to ensure your purchase reaches you in excellent condition. For that reason we only use padded envelopes for delivery.

What delivery method do you use?

UK Customers - We will ship your items using Royal Mail 1st class recorded (signed for) delivery. It typically takes 1 - 2 business days.

Ireland Customers - We ship all items using An Post standard. It typically takes 1 - 2 business days.

European and Rest of World customers - We use TNT Express International delivery. It generally takes 3 - 5 business days delivery for European customers and 6 - 9 business days for customers in the rest of the world.

Returns Policy

Pretty Baby Hair Accessories provides a 100% quality guarantee on all our baby hair clips and baby headbands. If for some reason you are not satisfied with your hair clips or headbands, we offer a 7 day return policy. However, items will only be accepted in their original and unused condition. Please contact us at customer-service@prettybabyhair.co.uk within 7 days of receipt of goods to advise us that you wish to return the items. In your email request for a return please enter the word "return" in the subject field and include in the text of your message the following information:
1. Order number
2. Title and description of product being returned
3. Reason for return
4. Your name, daytime telephone number, and email address.
You will be responsible for the postage costs of any returned items. No refunds can be given outside of this 7 day period. There are no exceptions to this policy. No refunds will be given if a product has been damaged or misused. 

 
Pretty Baby Hair Accessories