Delivery & Returns

Delivery Fees

UK & Ireland

• Orders of £20 and over     -     FREE DELIVERY
• Orders under £20               -     £1.99 delivery charge

Europe and the rest of world

• Orders of £25 and over     -     FREE DELIVERY
• Orders under £25               -    £3.50 delivery charge

When will my order ship?
We aim to ship all orders within 2 working days of receipt of payment (Monday - Friday).

Packaging
Every effort is made to ensure your purchase reaches you in excellent condition. For that reason we only use padded envelopes for delivery.

What delivery method do you use?
We ship all items using standard post. It typically takes 1 - 2 business days for UK & Ireland customers, 3 - 5 business days for European customers and 6 - 9 business days for customers in the rest of the world.

Returns Policy

Pretty Baby Hair Accessories provides a 100% quality guarantee on all our hair clips and headbands. If for some reason you are not satisfied with your hair clips or headbands, we offer a 7 day return policy. However, items will only be accepted in their original and unused condition. Please contact us at customer-service@prettybabyhair.co.uk within 7 days of receipt of goods to advise us that you wish to return the items. In your email request for a return please enter the word "return" in the subject field and include in the text of your message the following information:
1. Order number
2. Title and description of product being returned
3. Reason for return
4. Your name, daytime telephone number, and email address.
You will be responsible for the postage costs of any returned items. No refunds can be given outside of this 7 day period. A copy of the invoice that accompanied the web order must be included with returns or exchanges. There are no exceptions to this policy. No refunds will be given if a product has been damaged or misused.